Return Policy

PLEASE CLICK HERE TO START THE RETURN PROCESS

📅 Return Time Frame

  • Shipped Orders:  Returns must be submitted on the returns portal within 10 days of your delivery date as shown on your tracking from the courier
  • Local Pick Up Orders:  Returns must be submitted on the returns portal within 10 days of the date on which you receive your "ready for pick-up" shipping notification
  • All returned items must be postmarked within 10 days of delivery to be eligible.

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💳 Store Credit Only
We do not offer refunds or exchanges. All approved returns are issued as store credit via digital gift card.  Please check your junk folder if you have not received it 

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🚫 Final Sale Items
The following are final sale and cannot be returned:

  • Sale items

  • Items purchased using a discount code of 15% or more

  • Bramis, camis, bralettes, hats, beanies, scrunchies, hair towels, earrings, necklaces, bags

  • Shirley Preorders

  • Any item clearly marked "final sale" in the product description

Items returned that fall into these categories will not be processed.  You may provide a shipping label to receive these items back.

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📦 Return Standards
Returned items must be:

  • Unworn, unwashed, with all tags attached

  • Free from stains, hair, odours, and signs of wear

  • Packed neatly in original packaging (box or mailer) large enough to avoid excessive wrinkling

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⚠️ Canada Post Strike Notice
Due to a potential Canada Post strike possible any time after May 22, 2025, do not send returns using Canada Post. Items stuck in transit due to the strike will be non-returnable.

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📮 Return Shipping & Free Shipping Threshold

  • You are responsible for return shipping costs unless the item is damaged or incorrect.

  • If your return brings your order below the free shipping minimum, the original shipping charge will be deducted from your credit.  

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🧾 Processing Time
Returns will be processed within 3–5 business days of receiving your return.
You will receive an email with your store credit gift card once it’s processed.

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⏰ Late or Ineligible Returns
Returns that are postmarked late or contain ineligible items  will not be accepted. You will be responsible for paying shipping if you want the item(s) sent back to you.

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💸 Sezzle & Afterpay Orders
If you paid using Sezzle or Afterpay, please continue making your scheduled payments. Your return will still be processed as store credit.

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🎁 Loyalty Points

  • Points used on returned items will not be refunded.

  • Points earned on returned items will be cancelled.
    The system does not allow loyalty points to be reapplied to your new store credit.

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🚫 Excessive Returns
Accounts with unusually high return activity may be subject to:

  • A 25% restocking fee

  • All future orders using store credit being marked as final sale

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❌ Canceled Orders
Orders canceled after being placed will be refunded as store credit less a 5% fee to cover non-refundable payment processor fees.
Orders that have already been processed cannot be canceled.

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📬 Special Orders
Any item that is specifically ordered at your request (not general restocks) is considered a final sale, so please be confident in sizing before ordering.

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